Privacy/Terms
Privacy policy Privacy Statement Privacy Policy - Our obligation to preserve user privacy
On behalf of Hamel, we pledge to protect the privacy of all our customers. We only collect the necessary, basic information about customers/users and data required for the business performance and informing in accordance with good business practice, with the aim of providing quality services. We give customers a choice including the decision of whether or not they want to be deleted from the mailing lists used for marketing campaigns. All data about users / customers are strictly confidential and are available only to employees who need such information to perform their duties. All the employees of the Hamel company are responsible for respecting the principles of privacy protection. Hamel is committed to preserve the privacy principles in the collection, usage and protection of the customer information. In accordance with these principles Hamel: • provides the options of update and data change • limits the access to your information • provides the contact regarding the issues related to privacy and data protection. The great deal of attention is focused on keeping personal information in accordance with the existing privacy laws as well as the internal standards and practices.Hamel Privacy Policy
This policy describes the information and privacy protection practices applicable to Web-Hamel store where the information is collected by Hamel or on its behalf. When you sign up for a newsletter, you consent to the information practices in the manner described in this policy.Types of notifications to users
• NewslettersTypes of collected information
The information allowed for Hamel to collect: • Your contact information (name, surname, postal and e-mail address, phone number) • Information for payment and delivery (credit card number, shipping address)Data Collection
During your online shopping, we can ask for some of your personal information. It can happen in the cases of: • the purchase of products • the product deliveryInformation Use
Collected information can be used with the aim of: • offering new products • improving the effectiveness of our website • sending information for marketing purposes • performing other business activitiesCollecting Information about third parties and from third parties
The information about other persons or the information about you provided by the other persons will strictly be used for the purposes for which they are initially delivered. One of the examples for noting this type of information is specifying the address of a friend to which your order will be sent.Personal Information Disclosure
Hamel does not sell or rent your personal information to third parties. Hamel may have a need to share the information received with certain third parties, such are the representatives acting on our behalf. This action can be taken in the cases of: • fulfilling customer’s order • sending marketing notifications • package deliveries • conducting research, analysis or other queries • regular mail or e-mail transmission • processing of the credit card payments Third parties, with whom Hamel has a valid contract are authorized to use disseminated information only for the purposes for which they were previously hired. As a part of our agreement, third parties are required to follow the privacy guidelines provided by Hamel and take reasonable precautions to ensure the safety of your personal information. Hamel may be required to share personal information with the competent judicial authorities, subpoena, court investigators, or otherwise required by law. We also reserve the right to report to authorities the activities we consider to be illegal. Hamel may share certain personal information if we suspect that such procedure is reasonably necessary to protect the rights, property or safety of others and our company as well.The possibility of non-accepting marketing activities
Once we collect your data, we can send you marketing notifications which contain favorable offers, promotions, and other contents. At any time, you have the option of non-accepting the involvement in future Hamel’s marketing communication. Receiving marketing notifications can be stopped by taking one of the following options: • by sending the “Unsuscribe” titled e-mail to the address info@shophamel.com or info@hamel.rs • by postal address: Modni Studio Hamel Kralja Petra 69 11000 Beograd Serbia When sending e-mail or postal letter, please include your full name, address, telephone number, e-mail address and indicate specifically what type of marketing communication (eg, e-mail, direct mail or phone calls) you do not want to receive anymore. This will ensure the information to be identified in our system with the aim of processing your request. Hamel will take all the necessary steps in order to implement your request for, termination of this type of marketing communication. Please note that, due to production, mailing and system timelines, this procedure may take up to 10 working days for the e-mail requests and 6 weeks for direct mail requests to be procedeed. Until this change takes effect, there is a possibility of receiving marketing notifications during this processing period. Also note that even when you are logged out of rthe marketing communication, you may still receive business-related notifications such as order confirmations, information regarding product return or other information concerning the Hamel company.Ensuring the security of personal information
By purchasing via Internet, security measures and reasonable precautions are applied in order to prevent loss, misuse and unauthorized access to your personal information under our control. Hamel is not able to ensure or guarantee the security of any information transmitted to us by your e-mail, and therefore, you do so at your own risk. Regarding the fact that security of your personal data is one of our highest priorities, the variety of measures have been undertaken with the aim of providing reliable, accurate and secure data transfer. Hamel's website uses encryption technology, such as Secure Sockets Layer (SSL) in order to protect your personal information during data transfer. SSL encrypts ordering information such as your name, phone number, address and credit card number.The use of Internet cookies (Cookies), other technologies and third parties in data collection
Internet cookie is a small file sent by a website or e-mail message to your browser, which may be stored on your hard disk. Our web pages and e-mails use cookies to create more personalized shopping experience on our website. Cookies simulate a continuous connection and provide storing information about your preferences and sessions, allowing website access without re-personalization. With the aim of proper functioning, as well as the improvement of your browsing experience, the page needs to archive a small amount of data, or to access these previously archived data. Before the filing of a "cookie" we are obliged to ask for your permission. By using this website you consent to the use of "cookies". By blocking "cookies", you can still view the site, however, some of its capabilities will not be available. Our Web server automatically collects the information such are the URL of the webpage from which you arrived to our website, the browser you are using while visiting our website and other statistical data which provide us the assistance in aknowledging the modes of our website use. Hamel’s web pages use services provided by third parties, who are, on our behalf, involved in analysing Internet traffic and freguency of the website visit. In this way, the anonymous information about your visit to our website, as well as your interaction with our ads may be collected. For the purpose of measuring the effectiveness of ads and e- mails, there can be used technologies similar to those outlined above.Personal data update
Hamel seeks for your personal data to be correct and complete. Therefore, we have provided several different methods for personal data update. In case of sending an e-mail or postal letter, please provide current information and changes you want to be made.Collecting Information about children
Hamel will not knowingly or intentionally collect any personal information about children under 13 via Internet. We are committed to protecting the rights of children!Contact
If you have any questions or complaints regarding privacy and security of your data, or if you have knowledge or suspicion of violation of your privacy or security, please contact us in of the following ways: • Send an e mail to info@shophamel.com or info@hamel.rs • Send a letter to the postal address : Modni Studio Hamel Kralja Petra 69 11000 Beograd Serbia VAT : 106521952 Statistic number: 61308075Protection of confidential information about the transaction
When entering your payment card details , sensitive information is transmitted via public networks in a protected (encrypted) form by using SSL protocol and PKI system, which are currently the most advanced cryptographic technology. Data security during online shopping is guaranteed by the payment card processor, Banca Intesa ad Beograd, therefore, the complete billing process is performed on the website of the bank. At no time your credit card data is available to our system.What are cookies?
Cookies (also known as internet cookies, web cookies, browser cookies or HTTP cookies) are small pieces of information in the form of a text file, containing a string of letters and numbers. This file is sent from a website to the person's browser where they get saved before going back to the same website.Each cookie is unique in its own way and can't pass viruses or capture personal information on your computer. It enables the websites to work more efficiently, recognizing and remembering certain information, such as login details. Cookies are very common, and you probably have thousands of them stored right now on your computer.
Pravila o privatnosti Izjava o privatnosti Politika privatnosti - Naša obaveza da čuvamo privatnost korisnika
U ime Hamel-a obavezujemo se da ćemo zaštititi privatnost svih naših kupaca. Prikupljamo samo potrebne osnovne podatke o kupcima / korisnicima i podatke potrebne za poslovanje i informisanje u skladu sa dobrom poslovnom praksom, sa ciljem pružanja kvalitetnih usluga. Kupcima dajemo na izbor, uključujući odluku da li žele da budu izbrisani sa mailing lista koje se koriste za marketinške kampanje. Svi podaci o korisnicima / kupcima su strogo poverljivi i dostupni su samo zaposlenima kojima su takve informacije potrebne za obavljanje njihovih dužnosti. Svi zaposleni u kompaniji Hamel odgovorni su za poštovanje principa zaštite privatnosti. Hamel se zalaže za očuvanje principa privatnosti u prikupljanju, korišćenju i zaštiti podataka o kupcima. U skladu sa ovim principima Hamel: • pruža mogućnosti ažuriranja i promene podataka • ograničava pristup vašim informacijama • pruža kontakt u vezi sa pitanjima koja se odnose na privatnost i zaštitu podataka. Velika pažnja usmerena je na održavanje ličnih podataka u skladu sa postojećim zakonima o privatnosti, kao i sa unutrašnjim standardima i praksom.Politika privatnosti kompanije Hamel
Ova politika opisuje prakse zaštite podataka i privatnosti primenljive na Veb-Hamel prodavnicu u kojoj podatke prikuplja Hamel ili u njegovo ime. Kada se prijavite za bilten, pristajete na praksu informisanja na način opisan u ovoj politici.Vrste obaveštenja za korisnike
• BilteniVrste prikupljenih informacija
Podaci kojima je Hamel mogao prikupljati: • Vaše kontakt informacije (ime, prezime, poštanski broj i e-mail adresa, broj telefona) • Podaci za plaćanje i dostavu (broj kreditne kartice, adresa za isporuku)Prikupljanje podataka
Tokom vaše kupovine na mreži možemo zatražiti neke vaše lične podatke. To se može dogoditi u slučajevima: • kupovina proizvoda • isporuka proizvodaKorišćenje informacija
Prikupljene informacije mogu se koristiti sa ciljem • nuđenje novih proizvoda • poboljšanje efikasnosti naše veb stranice • slanje informacija u marketinške svrhe • obavljanje ostalih poslovnih aktivnostiCollectingPrikupljanje podataka o trećim licima i od trećih lica
Podaci o drugim osobama ili podaci o vama koje su dale druge osobe strogo će se koristiti u svrhe za koje su inicijalno dostavljene. Jedan od primera zabeležavanja ove vrste informacija je preciziranje adrese prijatelja na koju će biti poslata vaša narudžba.Otkrivanje ličnih podataka
Hamel ne prodaje ili iznajmljuje vaše lične podatke trećim licima. Hamel može imati potrebu da informacije koje je primio deli sa određenim trećim stranama, to su predstavnici koji deluju u naše ime. Ova radnja se može preduzeti u slučajevima: • ispunjavanje naloga kupca • slanje marketinških obaveštenja • isporuke paketa • sprovođenje istraživanja, analiza ili drugih upita • redovan prenos pošte ili e-pošte • obrada plaćanja kreditnom karticom Treće strane, s kojima Hamel ima važeći ugovor, ovlašćene su da koriste šire informacije samo u svrhe za koje su prethodno angažovane. Kao deo našeg sporazuma, od trećih strana se zahteva da poštuju smernice o privatnosti koje pruža Hamel i preduzmu razumne mere predostrožnosti kako bi osigurale sigurnost vaših ličnih podataka. Od Hamel-a se može tražiti da deli lične podatke sa nadležnim pravosudnim organima, sudskim pozivima, sudskim istražiteljima ili na drugi način predviđen zakonom. Takođe zadržavamo pravo da prijavimo vlastima aktivnosti za koje smatramo da su nezakonite. Hamel može deliti određene lične podatke ako sumnjamo da je takav postupak opravdano neophodan da bi se zaštitila prava, imovina ili bezbednost drugih i naše kompanije.Mogućnost neprihvatanja marketinških aktivnosti
Kada prikupimo vaše podatke, možemo vam poslati marketinška obaveštenja koja sadrže povoljne ponude, promocije i druge sadržaje. U bilo kom trenutku imate mogućnost da ne prihvatite umešanost u buduću Hamel-ovu marketinšku komunikaciju. Primanje marketinških obaveštenja može se zaustaviti uzimanjem jedne od sledećih opcija: • slanjem e-maila sa naslovom „Odjavi se“ na adresu info@shophamel.com ili info@hamel.rs • putem poštanske adrese: Modni Studio Hamel Kralja Petra 69 11000 Beograd Srbija Prilikom slanja e-pošte ili poštanskog pisma, molimo navedite svoje puno ime i prezime, adresu, telefonski broj, e-adresu i navedite konkretno koju vrstu marketinške komunikacije (npr. E-pošta, direktna pošta ili telefonski pozivi) ne želite primati više. Ovo će osigurati da podaci budu identifikovani u našem sistemu s ciljem obrade vašeg zahteva. Hamel će preduzeti sve potrebne korake kako bi sproveo vaš zahtev za ukidanje ove vrste marketinške komunikacije. Imajte na umu da zbog vremenskih rokova proizvodnje, slanja pošte i sistema ovaj postupak može potrajati do 10 radnih dana za zahteve za e-poštu i 6 nedelja za postupanje po zahtevima za direktnu poštu. Dok ova promena ne stupi na snagu, postoji mogućnost primanja marketinških obaveštenja tokom ovog perioda obrade. Takođe imajte na umu da čak i kada ste odjavljeni iz marketinške komunikacije, i dalje možete primati obaveštenja u vezi sa poslovanjem, kao što su potvrde porudžbina, informacije u vezi sa vraćanjem proizvoda ili druge informacije u vezi sa kompanijom Hamel.Korišćenje Internet kolačića (Cookies), drugih tehnologija i trećih lica u prikupljanju podataka
Internet kolačić je mala datoteka koju veb lokacija ili e-mail poruka šalje vašem pregledaču i koja se može sačuvati na vašem hard disku. Naše veb stranice i e-mailovi koriste kolačiće da bi stvorili personalizovanije iskustvo kupovine na našoj veb stranici. Kolačići simuliraju neprekidnu vezu i pružaju čuvanje informacija o vašim željama i sesijama, omogućavajući pristup veb lokaciji bez ponovne personalizacije. U cilju pravilnog funkcionisanja, kao i poboljšanja vašeg iskustva pregledanja, stranica treba da arhivira malu količinu podataka ili da pristupi tim prethodno arhiviranim podacima. Pre podnošenja „kolačića“ dužni smo da zatražimo vašu dozvolu. Korišćenjem ove veb stranice pristajete na upotrebu „kolačića“. Blokiranjem „kolačića“ i dalje možete da vidite veb lokaciju, međutim neke od njenih mogućnosti neće biti dostupne. Naš veb server automatski prikuplja informacije kao što su URL veb stranice sa koje ste stigli na našu veb stranicu, pregledač koji koristite tokom posete našoj veb lokaciji i drugi statistički podaci koji nam pružaju pomoć u poznavanju načina korišćenja naše veb stranice. Hamel-ove veb stranice koriste usluge koje pružaju treće strane, koje su u naše ime uključene u analizu Internet prometa i učestalost posete veb lokaciji. Na taj način se mogu prikupiti anonimne informacije o vašoj poseti našoj veb lokaciji, kao i interakcija sa našim oglasima. U svrhu merenja efikasnosti oglasa i e-maila, mogu se koristiti tehnologije slične gore navedenim.Ažuriranje ličnih podataka
Hamel nastoji da vaši lični podaci budu tačni i potpuni. Stoga smo obezbedili nekoliko različitih metoda za ažuriranje ličnih podataka. U slučaju slanja e-pošte ili poštanskog pisma, navedite trenutne informacije i promene koje želite da napravite.Prikupljanje podataka o deci
Hamel neće svesno ili namerno prikupljati bilo kakve lične podatke o deci mlađoj od 13 godina putem Interneta. Posvećeni smo zaštiti prava dece!Kontakt
Ako imate bilo kakvih pitanja ili žalbi u vezi sa privatnošću i sigurnošću vaših podataka, ili ako imate saznanja ili sumnje da kršite vašu privatnost ili bezbednost, kontaktirajte nas na sledeće načine: • Pošaljite e-mail na info@shophamel.com ili info@hamel.rs • • Pošaljite pismo na poštansku adresu: Modni Studio Hamel Kralja Petra 69 11000 Beograd Srbija PIB : 106521952 Matični broj: 61308075Zaštita poverljivih podataka o transakciji
Prilikom unosa podataka o vašoj platnoj kartici, osetljivi podaci se prenose putem javnih mreža u zaštićenom (šifrovanom) obliku pomoću SSL protokola i PKI sistema, koji su trenutno najnaprednija kriptografska tehnologija. Sigurnost podataka tokom kupovine putem Interneta garantuje obrađivač platnih kartica, Banca Intesa ad Beograd, stoga se kompletan postupak obračuna vrši na veb lokaciji banke. Podaci o vašoj kreditnoj kartici nisu dostupni našem sistemu ni u jednom trenutku./i>Šta su kolačići?
Kolačići (poznati i kao internetski kolačići, veb kolačići, kolačići pregledača ili HTTP kolačići) su mali delovi informacija u obliku tekstualne datoteke koji sadrže niz slova i brojeva. Ova datoteka se šalje sa veb lokacije u pregledač osobe, gde se ona sprema pre nego što se vrati na istu veb lokaciju.Svaki kolačić je jedinstven na svoj način i ne može proslediti viruse niti zarobiti lične podatke na vašem računaru. Omogućava veb lokacijama efikasniji rad, prepoznavanjem i pamćenjem određenih informacija, poput podataka za prijavu. Kolačići su vrlo česti i verovatno ih trenutno imate hiljade na računaru.