How can we contact you?

If you wish, you can contact us via e-mail info@shophamel.com or info@hamel.rs.

How can I ask a question or leave a comment?

You can ask your questions via e-mail info@shophamel.com or info@hamel.rs.

How can I order Hamel products?

All the information about the methods of Hamel products purchase can be received in teh website section PURCHASE.

How do I know if my order is received?

You will receive an e-mail message that will confirm your order, after which you will be contacted by Hamel’s representative who will provide you with additional information regarding the delivery and shipping costs.

What are the Hamel working hours?

Hamel is open every day from 10 AM to 9 PM on working days, and from 10 AM to 6 PM on Saturdays.

What does “Add to Cart” mean?

„Add to Cart“ means that you have added the product in your order,and will stay there until you move on to another purchase level. Of course, the product can be removed from the basket at any time.

In which ways the products can be paid?

Hamel products can be paid in the following ways:
     - Online payment with credit cards
     - Payment slip
More about payment methods can be found in the PURCHASE section.

Which credit cards can I use?

If you are ordering a product, the online payment can be made by following credit cards: Master Card, Maestro and Visa.

How can I be sure that the information from my credit card is safe?

All transactions are made through the secure payment system of Banca Intesa. Hamel does not keep any information from your credit cards.

Can I use a different payment cards with my account?

Yes, you can use different credit cards considering the fact that your credit card data do not stay in HAMEL base.

How can I be sure that you will not disclose my information to other persons/companies?

Hamel is pledged to keep the privacy of its registered members and customers.

Why is my credit card rejected?

There are many reasons why your card may be rejected, such are: wrong number, wrong card expiration date, restrictions previously put by your bank, insufficient funds . In case of rejection of your card, please contact your bank.

When the product is billed from my account?

When paying by credit card online , the funds are immediately reserved from your bank account, while the payment is performed before delivery.

When will I receive the information about the transaction I made?

After the completion of the transaction you will receive an e-mail notification.

How do you make the delivery?

The delivery is performed via DHL service. Detailed information can be found in DELIVERY/RETURNS section.

Who pays the postage?

The postage is paid by the recepient.

What can I do if i wait for the delivery for too long?

If the ordered item is on stock, it will be shipped within 2-7 days. If the product you ordered is sold out or, for some other reason we do not have it on stock, please contact us.

Do you perform delivery outside of Serbia?

We perform delivery abroad via DHL. The foreign customers are able to order the products online via www.shophamel.com and perform the payment by their credit card.

What should I do if I am not satisfied with the product or if I received a damaged product?

If you are not satisfied with the Hamel product, more information can be received by contacting us at the email address info@shophamel.com or info@hamel.rs. Our customer care and complaints sector will solve your complaint as soon as possible.

Can I cancel my order?

In case you want to cancel your order, providing that the order has not been sent yet, please send us an e-mail on info@shophamel.com or info@hamel.rs with the aim of providing the order cancellation.

In case I am not satisfied with the product, what is the deadline return?

The buyer is obliged to return the product without delay and not later than 14 days from sending a cancellation request form. After the expiration of this 14-day period, the product can no longer be returned. All goods will be inspected on return and any item in unsuitable condition (signs of wear, washing powder smells , pulls etc) will be sent back to customer.